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The authors

Marcia W. BlenkoMarcia W. Blenko leads Bain's Global Organization practice. She has extensive experience in decision effectiveness and organization design across a range of sectors. Marcia has authored numerous articles on organization, decision effectiveness, and leadership and often speaks on these topics. Her writings have appeared in Harvard Business Review, Financial Times, Wall Street Journal, Economic Times, European Business Journal, Harvard Management Update, and the World Economic Forum's Global Agenda. She is also a contributing author of Winning in Turbulence (Harvard Business Press, 2009). Marcia is a partner in Bain's Boston office.

Michael C. MankinsMichael C. Mankins leads Bain's Organization practice in the Americas and is a key member of Bain's Strategy practice. He advises business leaders on the strategic and organizational initiatives required to drive performance and long-term value. Michael's writings have appeared in Harvard Business Review, Wall Street Journal, Financial Times, Harvard Management Update, Journal of Business Strategy, Directors & Boards, Chief Executive, and other publications. He has been a featured speaker at numerous conferences and is coauthor of The Value Imperative: Managing for Superior Shareholder Returns (Free Press, 1994). In 2006, Consulting Magazine named Michael one of the year's "top 25 most influential consultants." Michael is a partner in Bain's San Francisco office.

Paul RogersPaul Rogers is the managing partner for Bain's London office and leads Bain's Global Organization practice. Paul's organizational experience spans comprehensive transformation, decision effectiveness, culture change, talent management, front-line employee loyalty, overhead optimization, and change management. Paul has authored numerous articles on organizational effectiveness and successful change in Harvard Business Review, European Business Forum, Business Strategy Series, Financial Times, and others, and he regularly speaks on these topics.